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Hickory
Furniture Mart is dedicated to making your furniture shopping
experience as pleasant and efficient as possible. We know
how overwhelming the process of buying quality home furnishings
can be and we are committed to providing you with the
best resources available. Hickory Furniture Mart has been
in the same location for over 45 years and we are considered
to be the nation’s leading home furnishings resource.
So, let us provide you with some general purchasing information
to help you get started. If you have any additional questions,
please feel free to email
us
for more information. |
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Paying
for Your Purchases |
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| Most
factory outlets, stores and galleries at the
Mart require a deposit of one-third to one-half
the total purchase price at the time an order
is placed. The balance is due when the furniture
is delivered. All Mart stores accept personal
checks, including out-of-state checks, most
accept major credit cards, and some offer
financing. |
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What
You Need to Know About Shipping |
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| We
understand how important it is to make sure
that your purchases arrive safely to your
home. You may choose to transport the purchases
yourself, or we will be glad to arrange transportation
for you. There is a separate charge for this
service, based on total weight and shipping
destination.
Finishing Touch Freight Services
is
the Mart’s on-site consolidated shipping
service. Located on Level 4, Finishing
Touch Freight Services
will handle all of your freight arrangements
for you. All you have to do is ask your sales
professional to forward all necessary sales
receipts and contact information to them directly.
They can provide you with information on freight
rates, approved carriers, consolidation and
handle all of your transportation needs. |
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After
You Purchase |
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| After
your purchases are complete, each showroom
will forward your information to
Finishing Touch Freight Services and
all freight arrangements will be consolidated
and finalized for you. If you are purchasing
from more than one showroom, it is
your responsibility to make sure
the Finishing
Touch Freight Services is
aware of every store involved in a consolidated
shipment. Please stop by their office, located
on Level 4 and complete a Consolidated Request
Form in order to confirm appropriate delivery
information. Please do not leave this
form with your salesperson, it needs to be
turned in to someone in the office at Finishing
Touch Freight Services. |
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If
You're Consolidating |
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Any merchandise that is ready for shipment
will need to be shipped separately from special-order
merchandise. You may split-ship and
receive the same discounted rate on both shipments
if your purchases total 500 pounds or more.
Please be sure to advise Finishing
Touch Freight Services which
stores will be ready to ship on the first
shipment by placing an asterisk on the store
numbers of your Consolidated Request
Form. Once the carrier is able to
pick up your merchandise from all of these
stores, you will be contacted about your first
delivery date.
In the event that you require storage
of your merchandise for a specific period
of time, a storage fee will be incurred. This
fee will be incurred each month and be based
on a minimum of $50.00 or 3% of the total
purchase price.
Please note that any one-piece items
weighing in excess of 350 pounds will require
a third person for your delivery.
The expense of providing the additional labor
will be the responsibility of the customer.
Additional help may also be needed to get
extra-heavy pieces upstairs or through narrow
turns. Please let your salesperson and your
contact at Finishing
Touch Freight Services know
in advance if this applies to you. |
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Before
It's Shipped |
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Once
your furniture is ready for shipment, it will
be released to carrier, which has been pre-approved
by Finishing
Touch Freight Services. A postcard
will then be mailed to you, which will list
the PRO number that was assigned to your order,
along with the name of the carrier that will
deliver your shipment. This carrier will notify
you at least 48 hours in advance so that you
are able to make appropriate arrangements.
Please follow these guidelines in
order to make the shipping process more efficient:
1. When you are contacted by the carrier
regarding your delivery, please double-check
that all of the information is correct including
your address and the list of items scheduled
for delivery, especially if you have multiple
purchases.
2. If you are going to be unavailable for
delivery for an extended period of time, please
inform someone at Finishing
Touch Freight Services in
order to arrange storage of your items until
you are available.
3. Please make sure that all furniture is
removed from the rooms where the new furniture
is scheduled to be set up.
4. Please inspect all furniture thoroughly
upon receipt. If you have any problems, contact
someone at Finishing
Touch Freight Services for
further instructions. If it is after hours
and you have a problem with your new furniture,
you may refuse the piece (or pieces) and contact
the office within 48 hours. After the furniture
is returned, it will be inspected as soon
as possible. Repairs will be made by a professional
repair service and merchandise will be restored
back to factory standards. Every effort will
be made to expedite the return of the furniture
to you.
5. Please have cash, cashier's check, certified
check or money order for the amount of your
freight charges ready upon delivery. The carrier
will give you this amount when they call you
with your scheduled delivery time. |
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