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| Guest
Services |
| Upon
arriving at the Mart, make sure you stop by guest services,
located at each entrance. Register your name with a
Mart guest services representative in order to receive
updates on all of the major events and sales taking
place throughout the year. While registering, our knowledgeable
guest services representatives can help you narrow down
your search and direct you to the appropriate showroom
based on your needs. They can also provide you with
information about the area and help answer any additional
questions you may have about the different furniture
styles represented by over 1000 premier manufacturers
located throughout the Mart. |
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| Finishing
Touch Freight Services |
We
realize that you may have traveled hundreds, even thousands
of miles to make your furniture purchases. Finishing
Touch Freight Services, located on Level 4 at the south
entrance, will see to it that your merchandise is transported
safely and professionally to your home. Finishing Touch
Freight Services works with professional in-home delivery
businesses and can arrange shipment of your furniture
to anywhere in the world. You can either stop by the
office during Mart hours, call 800-874-6486 (toll free),
828-431-4766 (local), fax 828-431-4765, or email service@finishingtouchfreight.com.
Shipping charges are separate from your furniture purchases.
The stores that you purchase from will still honor any
shipping discounts they offer you if you decide to consolidate
your orders through Finishing Touch Freight Services.
If you wish to consolidate your purchases into one shipment,
you will need to place all orders in the same name and
fill out the “Request for Consolidation of Merchandise”
form located at each guest services desk or in the Finishing
Touch Freight Services office, located on Level 4. Turn
in your form to the Finishing Touch Freight Services
office as soon as you are finished shopping, even if
you don’t want your furniture shipped right away.
Merchandise that is purchased “ready-to-go”
off the showroom floor can be shipped separately from
special-order merchandise. If your purchases total 500
pounds or more, you may split-ship and receive the same
discounted rate as if all the furniture were shipped
together. You must let Finishing Touch Freight Services
know which stores you would like shipped first, and
which will be delivered later.
If your merchandise needs to be stored longer, please
make sure to let Finishing Touch Freight Services know
so that storage fees can be discussed. Typically the
carriers are willing to store furniture for 60 days
before any storage fees are incurred. A representative
at Finishing Touch Freight Services can help you decide
the best course of action for your personal situation.
You may contact Finishing Touch Freight Services at
any time for information on your order, including the
name of the delivery company and whether or not all
stores have released your purchases to the delivery
company.
The carrier will notify you at least 48 hours before
home delivery. Please make sure that the shipper has
your correct address and confirm that the shipment includes
of your furniture purchased from each store. Be sure
to clear space in the rooms where furniture is scheduled
to be set up. You may need to provide an extra person
at your home to assist with delivery if any single item
weighs more than 350 pounds or if any large, heavy furniture
must be carried up stairs or through narrow turns.
Upon arrival of your furniture, please have payment
for freight charges available. Approved forms of payment
include certified check or money order. Payment is required
prior to unloading any of your merchandise. It is extremely
important to carefully inspect each piece of furniture
as it is unwrapped and brought into your home. If there
are any damages, you must refuse the damaged item and
contact Finishing Touch Freight Services immediately.
Make notes on your bill of lading in regards to any
damaged or missing items so that the situation can be
addressed promptly by the carrier. For additional information,
please contact Finishing Touch Freight Services directly
at 800-874-6486. |
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| Decorating
& Design Services |
| Most
showrooms have professional designers on staff and their
services are complimentary. Designing Women, located
on Level 3, offers fee based shopping and design services
for those who wish to hire someone to help them with
their interior design needs while they are here. Call
(828) 328-5200 to set up an appointment. |
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| On-Site
Gourmet Café |
| Once
you arrive at the Mart, you do not have to leave until
your shopping day has ended. The Mart offers an on-site
gourmet café, located on Level 2. Take a break
from your shopping and grab a quick bite to eat at Hickory's
popular cafe Grapevines, which specializes in gourmet
sandwiches, salads and soups. |
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| On-Site
Wi-Fi Coffee Bar |
| Jump
start your shopping experience with a specialty coffee
and a snack from the Mart’s on-site Wi-Fi coffee
bar. Hickory Coffee Co., located on Level 1, offers
beverages and snacks for those occasional breaks you
may need throughout the day to re-energize. If your
laptop is equipped with a wireless card and is Linksys
compatible, you will be able to use it at the Hickory
Coffee Co. |
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| Group
Tours |
| Special
group tours are available upon request. The marketing
department is happy to welcome your group, give a general
overview of the Mart and provide welcome bags for each
group member. Please call (800)-462-MART to make arrangements
for your group’s tour. |
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| Gift
Certificates |
|
Hickory Furniture Mart gift certificates are available
for purchase in any amount through the marketing department.
Payments are currently accepted by cash or check. Call
(800) 462-MART for more details. A Hickory Furniture
Mart buying guide, floor plan of the Mart, calendar
of upcoming events and letter will be sent out with
each gift certificate purchase. |
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| Personal
Shopper Program |
|
Hickory Furniture Mart offers a special personal shopper
program for busy executives looking to furnish one or
more homes. To find out more details, contact the marketing
department at (800) 462-MART. |
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| Catawba
Valley Furniture Museum |
|
Stop by and visit Catawba Valley Furniture Museum, located
on Level 1 at the west entrance. Enjoy our historical
furniture display, which includes some of the area’s
first pieces of furniture produced. You can also look
at a display of tools that were used by early furniture
makers and a family tree of famous name brand furniture
manufacturers from this area. |
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| Visitors
Center & Lounge Area |
|
Hickory Furniture Mart is located close to many popular
area attractions. Stop by the Visitors Center, located
on Level 1 at the west entrance to pick up a collection
of area maps and brochures. There is also a lounge area,
complete with a sofa, recliner and TV where you can
relax with your family and discuss your purchases and
your next destination. |
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| Reading
Room |
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If you just want to take a break from your shopping
experience and read a chapter from your favorite book,
or if you want to look through the latest furniture
and home magazines provided by the Mart, stop by the
Reading Room, located on Level 2. |
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